The list every vendor should publish
What we do not do
We researched 53 documented pains in this industry and checked every statistic against its source. We can fully solve one of them. This page is the rest.
27
pains we cannot touch at all. Not partly. Not with a roadmap. At all.
Staffing and people
- Onsite turnover, running at 29.2% overall
- Maintenance turnover at 39.2%, the worst of any role
- Hiring maintenance technicians, a trades pipeline problem
- The 42% of the workweek lost to routine operational work
- The 24% lost to reactive firefighting
- One in four new hires leaving inside 90 days
- Staff psychological distress and on-call burnout
- Portfolio-per-manager ratios and centralisation
Maintenance and operations
- Work order cycle time, median 13 days and mean 50
- Closing a work order, or shortening one
- Make-ready and unit turn, at 34.4 vacant days
- Scheduling vendors or sequencing a turn
- Benchmarking vendor labour pricing
- After-hours emergency triage for genuine emergencies
- Resident satisfaction driven by maintenance responsiveness
Systems and money
- Anything inside your PMS. We sit in front of it, never replace it
- Ledger and ancillary billing reconciliation
- Application fraud, including AI-generated documents
- Revenue management and its antitrust exposure
- Tenant screening decisions
- Software licence cost per unit
Affordable housing compliance
- Annual income recertification
- HOTMA implementation
- NSPIRE inspection scoring
- Layered subsidy reporting regimes
- Tax credit allocation and funder reporting
- Eligibility determination and file audits
If your two biggest problems are on this page, we are the wrong vendor and you should not spend money with us. Saying that costs us nothing, because we were never able to sell you those things in the first place. It is the cheapest honest signal available and almost nobody in this category offers it.
What we do
One thing, thoroughly: everything your buildings publish, and the gate that keeps it correct.
- A real page per building, so each one competes in its own market
- Fair housing notice and policy language enforced by the build, not by memory
- An accessibility floor the build refuses to ship below
- Total monthly cost shown wherever a rent is shown
- Amenities ranked by evidenced renter demand rather than listed alphabetically
- Structured data and a map presence per building
- One tagged lead form per building, so a lead is attributable to a door
- A dated record of what each building published and which checks passed